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Heathrow traffic and business commentary April 2014

12 May, 2014

Airport (general)
Traffic figures

  • 6.2 million passengers passed through Heathrow in April 2014, up 6.7% on the month
  • Taking into account the Easter timing change from 2013, underlying growth was 1.9%
  • Seats per aircraft increased 1.3% to 205.6, whilst load factors increased 4 percentage points to 78.3%. Passengers per aircraft increased 6.7% to 161
  • Within the emerging markets, China was up 12.5%, Mexico was up 15.9%, and India was up 9.2%
  • Cargo was up 4.4% overall, increasing 26.8% to China, 25.1% to Mexico and 15.8% to Russia
  • April also saw Heathrow achieve a record Q1 Airport Service Quality (ASQ) passenger satisfaction score of 4.06, beating its previous best performance of 3.99 in Q1 2013
  • The proportion of passengers rating their overall experience with Heathrow as either ‘Excellent’ or ‘Very Good’ also increased to a record 80%

Heathrow CEO Colin Matthews said:

“Our capital programme and continuous operational improvements have supported record customer satisfaction levels, with the proportion of passengers rating their journey as ‘very good’ or ‘excellent’ increasing from fewer than half six years ago, to a record high of 80% this quarter. With the brand new Terminal 2 set to open on 4 June, we hope to improve those scores further in 2014.”

Notes to editors

ASQ – Airport Service Quality is an independent quarterly passenger satisfaction survey by Airports Council International benchmarking airports around the world

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